Safety information

Last updated October 15, 2026

Read this before you set up your Ticker Box, and keep it for later. Not following these instructions can cause fire, electric shock, injury or damage. It forms part of our terms of service.

Who it's for

The Ticker Box is a general-use household product designed for adults. It is not a toy, and it is not designed or intended for children 12 and under.

Power

• Use only the USB-C adapter and cable that came with your Ticker Box, or a replacement of the same rating (5V, 3A) that is safety-certified (for example UL or ETL listed).
• Plug the adapter into a standard indoor wall outlet that is easy to reach, so you can unplug it quickly.
• If you use a power strip or extension cord, make sure it is rated for indoor use, undamaged and not overloaded.
• Don't use the adapter, cable or Ticker Box if any of them is damaged, frayed, cracked, wet, unusually hot, or smells of burning. Unplug it and contact us.
• Don't bend, pinch, knot or put weight on the cable, and don't run it under rugs or furniture.
• Unplug the Ticker Box during lightning storms, and before cleaning or moving it.

Where to put it

• Indoors only, on a stable, flat surface where it can't fall or be knocked off, and where its cable can't be pulled or tripped over.
• Keep it away from water and other liquids, rain, damp, and places such as bathrooms, sinks and kitchens where it could get wet. Don't put drinks or plant pots on or next to it.
• Leave space around it for air. Don't cover it, enclose it in a cabinet or box, or put it on beds, sofas, carpets or anything soft.
• Keep it away from heat sources such as heaters, radiators, ovens and direct sunlight, and away from anything flammable, such as curtains and paper.
• Use it at normal indoor room temperatures.

Heat

The Ticker Box is a small computer that runs all the time, so it gets warm. That is normal. If it becomes too hot to touch comfortably, unplug it, let it cool, and move it somewhere with more air around it. If it keeps happening, stop using it and contact us.

Children, pets and small parts

• Keep the Ticker Box, its cable and its adapter out of reach of young children and pets.
• Choking hazard. The microSD card inside the Ticker Box, and any part that comes off if it is broken or taken apart, is small enough to be swallowed. Keep them away from children and pets.
• Cables can be a strangling or tripping hazard.
• From time to time, check that the case, screen, cable and adapter are intact and that nothing is loose. If a part comes loose, unplug the Ticker Box, put the part out of reach of children and pets, and contact us.
• If you think anyone, especially a child, has swallowed a part, get medical help immediately. In an emergency, call 911.

The screen

• The screen is glass and can break if the Ticker Box is dropped or hit. If the glass cracks or breaks, unplug the Ticker Box, keep children and pets away, don't touch the broken glass with bare hands, don't try to remove or repair it, and stop using it. Contact us.
• Some screens show moving or flashing images. If you, or anyone who can see it, has had seizures or a condition affected by flashing lights, take care, and stop looking at it if you feel unwell.

Opening the case

Apart from the microSD card, there are no parts inside that you can service. If you replace the microSD card, unplug the Ticker Box first and follow the steps in the owner's manual exactly, taking care with the screen, its glass and its ribbon cable, and keep the old and new cards away from children and pets. Don't otherwise open the case, take the Ticker Box apart, or modify it, and never open the adapter. Opening the case can break the glass or damage parts, which can cause cuts, short circuits, overheating or fire. Anything that results, including when replacing the card, is at your own risk.

Cleaning

Unplug the Ticker Box first. Wipe it with a soft, dry, lint-free cloth. Don't use water, sprays, cleaning products or solvents, and don't let any liquid get inside.

If something goes wrong

• If you see smoke, sparks or flames, don't touch the Ticker Box. If it is safe to do so, unplug the adapter at the wall. If there is a fire, get everyone out and call 911.
• If the Ticker Box has been dropped, got wet, is damaged, smells of burning, makes unusual sounds or gets too hot, unplug it straight away and stop using it.

Reporting a safety problem

Email support@ticker.box with “Safety” in the subject line and tell us what happened. Please keep the Ticker Box, its adapter and cable, and any loose parts, and don't try to fix them: we may ask to examine them. We look into every safety report.

Safety notices and recalls

If we learn of a safety issue with the Ticker Box, we'll email owners at the address they ordered with and post a notice on this page.

Disposal

Don't throw your Ticker Box, its adapter or its cable in household trash. Take them to an electronics recycling point in line with your local rules.